Customer-focused events and hospitality specialist with experience in booking
coordination, client relations, and event execution, supported by a background
in UI/UX and design. Proven ability to manage end-to-end events, increase
bookings, and deliver high-quality experiences for corporate and private
clients. Skilled in collaborating with marketing and operations teams to create
seamless and personalized customer experiences, and in designing and shipping
digital products end to end.
Product Designer & Builder
Independent
03/2026 – Present
Remote
- Design and build web and mobile applications end to end, from interface
design through to deployed product
- Shipped FocusPocus, a Pomodoro timer, as a web app and a
native iOS app on the App Store, including a Live Activity for the Dynamic Island
- Published PercentL, a daily statistics game, on the iOS App Store
- Work across Figma, front-end code, and AI-assisted development to take
concepts from sketch to live release independently
Event Coordinator
Palmeras Entertainment
03/2025 – 03/2026
East Brunswick, NJ
- Managed end-to-end planning and execution of 7–10 weekly events,
delivering seamless experiences for corporate and private clients
- Coordinated events for major clients, including CVS, Walgreens, Walmart,
Amazon, and Johnson & Johnson
- Served as the primary point of contact, handling 50+ weekly inquiries and
converting leads across phone, email, and social media from inquiry to
on-site execution
- Executed large-scale corporate events and holiday parties with 100+ guests,
including high-volume events during peak season
- Assumed full operational leadership of event planning and execution, successfully
increasing bookings and sales by 23%
- Collaborated with marketing, social media, and operations teams to enhance
customer experience and event quality
Front Desk Manager
Palmeras Entertainment
09/2024 – 03/2025
East Brunswick, NJ
- Served as the first point of contact, delivering high-quality customer service
and presenting venue offerings, activities, and membership options
- Managed front desk operations independently, including bookings, cashier
functions, and daily logistics
- Recruited, trained, and supervised front desk staff, including scheduling and
team coordination
- Improved customer satisfaction, generating positive reviews, and strong client
feedback in a multicultural environment
- Tracked sales and memberships, creating reports and maintaining organized
systems to monitor performance
Interior Designer and Bookings Manager
Airbnb Property Owner
08/2018 – Present
Oaxaca
- Interior design of five Airbnbs. 8 years of hosting with awarded Superhost status.
- Delivered high-quality customer experiences leading to strong reviews and repeat
bookings — 887 guest reviews at a 4.86 average rating,
with three listings holding Guest Favourite status.
UI/UX Design
WATO Mobile Game App
08/2023
Florida, U.S.
- Led the UI/UX design for WATO, a statistics-based mobile game
- Responsible for conceptualizing and implementing the entire user interface and
user experience design
- Collaborated closely with the development team to ensure seamless integration of
design elements, enhancing usability and player engagement. Available on the App Store
Bookings Management
Ridley Road Market Bar
08/2021 – 12/2022
Remote, London
- Managed all booking inquiries via email for a high-volume upscale bar, serving as
the primary point of contact for reservations and availability
- Responded to client inquiries, coordinated bookings, and optimized scheduling to
maximize capacity and revenue
Front Desk
Yäan Healing Sanctuary
09/2016 – 07/2017
Tulum
- Managed front desk operations, bookings, and guest experience in a luxury
wellness sanctuary
- Coordinated appointments and handled client inquiries across phone, email, and
in-person
- Delivered personalized, high-quality service to a high-end and international
clientele
- Maintained organized scheduling systems and supported daily operations to ensure
a seamless guest experience
Bilingual Agent
Teleperformance - Comcast
01/2016 – 06/2016
Guadalajara
Provided customer service and sales support for Comcast's billing department,
consistently receiving positive feedback from customers and supervisors for
performance and service quality.
UI Design and Animation Certification
CareerFoundry
2022 – 2023
Berlin, Germany
Bachelor in Integral Design
ITESO Western Institute of Higher Education
2010 – 2015
Guadalajara, México
(Industrial, Graphic and Interior Design)
Design
Figma | Adobe XD | Photoshop | Illustrator
Build & Deploy
Claude Code | ChatGPT | Vercel | GitHub | HTML/CSS
Booking & Reservation Systems
Airbnb | Simplybook | Eventbrite
Google Workspace
Docs | Sheets | Drive | Calendar
Microsoft Office
Excel | Word | PowerPoint
Email & Calendar Management
Outlook | Gmail
Social Media Platforms
Instagram | Facebook | TikTok
Organization & Planning Tools
Notion